Title: LESSON THREE
Author: 242
Company: Microsoft

LESSON SEVEN
ON THE PHONE

-	Hello.
-	Hello, is that MTC?
-	Sorry, you’ve got the wrong number.
-	Oh, sorry. 

-	MTC New York, how can I help you?
-	Hello, can I speak to Lisa Formosa, please?
-	Just a moment, I’ll put you through.

-	Hello.
-	Hi, is that Lisa?
-	No, I’m sorry, she’s not at her desk right now.
-	Can I leave a message, please?
-	Sure.
-	Tell her, Allie Gray called. I’ll call back in five minutes.

-	MTC New York, how can I help you?
-	Hello, can I speak to Lisa Formosa, please?
-	Just a moment… I’m sorry, the line’s busy. Do you want to hold?
-	Okay, I’ll hold. 

-	Hello.
-	Hi, Lisa, it’s Allie Gray.
-	Allie, hi, how’s California?
-	….